Frequently Asked Questions
How can you help me get compensated?
We have knowledge of local and international flight laws and regulations. We are experienced in pursuing compensation claims for delays, cancelled flights and lost bags. We will work for you, without any upfront compensation, to get you the compensation you deserve.
How much do your services cost?
Your claim with us is risk free. If we don't win you don't pay. For flight delay or cancellation claims, we charge 35% of the recovered amount. For baggae tracking and lost bag claims we charge a $50 upfront charge and 35% of any amount recovred. We then apply the itial $50 payment that against any payments you receive. For written complaint to airlines or government regulators we charge a $50 flat fee per complaint.
What is the difference between compensation and ticket reimbursement?
Flight cancellations, delays, overbookings and missed connections regularly cause inconvenience to passengers. If the airline itself caused the problem, you as a passenger may be entitled to compensation should the disrupted flight fall under the EU Passenger Rights Regulation. Compensation under EU law is, so to speak, compensation for the lost time and inconvenience that passengers suffer.
A ticket refund is a reimbursement of the ticket price. If a flight is cancelled without replacement or if flight times are severely delayed, the airline must refund your money. In some cases, you may be entitled to both a ticket refund and compensation following a flight cancellation.
Do passenger rights apply in the event of a strike?
When air traffic control, airport staff or airline employees go on strike, there are regular delays in flight operations. In principle, you have comprehensive rights as a passenger even during a strike. For example, you are entitled to replacement transport at the next possible opportuntity. If there are long waiting times at the airport, you are entitled to care in the form of snacks and refreshments and even hotel accommodation from the airline.
If your departure is delayed by more than 5 hours, you have the right to withdraw from the flight. The airline must then refund you the ticket price. If the airline staff go on strike, you may be entitled to compensation in the event of a flight cancellation or long delay.
What are extraordinary circumstances?
Airlines do not have to pay compensation if the cause of the flight problem is beyond their control. Such extraordinary circumstances include, among other reasons, air traffic control or airport staff strikes, severe weather, airport and airspace closures, border closures or natural disasters.
If, for example, a flight is delayed or cancelled due to a storm, you as a passenger are not entitled to compensation but the airline has certain obligations to you under the EU Passenger Rights Regulation.
How long do passengers have to assert a claim?
It all depends on the country where the flight disruption occurred. For example in Germany, you can assert your claim against the airline up to 3 years after your problem flight. Other countries have different rules: in France, you have 5 years to file your claim, in the UK it’s 6. In Serbia its only 2 years.
Can I enforce my own rights in case of a flight problem?
Yes you can file your own claim. However, it is advisable to seek professional assistance. Passengers who assert claims on their own are often sidelined or even completely ignored by the airlines. An experienced air passenger rights experts like Avio Zmaj will help you to successfully enforce your rights. Its simple and takes just 10 minutes. Just provide Avio Zmaj with your flight data. If you have a claim, you can instruct us to enforce your rights. The experts will then take over the case and ensure that you receive your money you deserve.
Can you help if my bags are delayed or lost?
We can help in two ways. First we can help track your bags and provide status updates on your bags. Most bags are located within the forst 3 or 4 days. If they are ultimately not found, we can help you file a compensation claim up to $3800 per traveller depending on the airline and circumstances.