Delayed or Cancelled Flights

Airlines flights sometimes get delayed and even cancelled.  Depending on the circumstances and destinations involved you may be eligible for compensation and paid expenses such as hotels meals and transportation. You may also be eligible for a full refund of your ticket in addition to your compensation.  Once you contact us with the details of your case we will analyze it and see if you have a valid compensation claim.  The process to initiate the claim is simple, requires less then 10 minutes of your time, the rest we take care off.  We will fill out all the claim forms, contact the airline and even pursue legal action if necessary.  There is no upfront cost to you.  If we don’t win you don’t pay.  Its that simple. 

Lost or Delayed Bags

​​There is no worse feeling than arriving at your final destination and finding out your bags are not there with you. We understand how important your personal items and valuables are.  That’s why we are committed to assisting you in locating them and it we do not succeed to initiate a compensation claim on your behalf.   Once you engage Avio Zmaj, we will trace your bags and contact all airlines involved to speed up the recovery process.  We will work on your behalf to get you compensation for the delay, money that you will need to buy basic items that are in your luggage and that you cannot reasonable be without.  In the event that your luggage is permanently lost, we will further pursue the claim to get you full reimbursement to cover your loses.

RIGHTS BY REGION

Avio Zmaj helps you get compensated

USA Passenger Rights
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US laws regarding passenger rights when your flight is delayed or cancelled are not as extensive as European or other international laws. However, protection is afforded to  individuals who are denied boarding: airlines in the US are more likely to overbook their flights than airlines in Europe.

Consequently, there are strong laws in place governing your right to be compensated. If you are denied boarding due to overbooking in the US. You could be entitled to up to $1,350 compensation.

​US regulations can help passengers in the US experiencing tarmac delays or travelers who experience luggage problems.  The latest addition are regulations tom get you a refund within 7 days of your flight is cancelled or delayed more than 6 hours.

European Passenger Rights

Europe has many different regulations including EU 261 in the European Union, UK261 that governs travel in the United Kingdom, as well as similar legislation that extends to neighboring countries that are not part of the EU such as Switzerland, Norway, Turkey, Serbia, Bosnia and Macedonia.
 
EC 261 is one of the most comprehensive laws on passenger rights. Its specifies what care passengers should expect, it lits the amount of compensation airlines must pay — between €250 and €600 — and the circumstances when passengers should receive the cash — delayed flights over 3 hours, flight cancellations less than 14 days in advance, and in cases of denied boarding. 
 
 All passengers departing from an EU airport are covered under EC 261. And in some circumstances, passengers flying into Europe from other worldwide destinations may be covered as well.
 
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Global Passenger Rights

The Montreal Convention (or MC99) is an international treaty which has been adopted by over 140 countries around the world. Its aim is to establish airline liability in the case of flight delay, luggage problems or aviation accidents.
 
While this law does not provide the same level of protection EU regulations offer,  many nations honor this regulation that offers millions of passengers basic rights on international flights.
For delays, flight cancellations, or boarding denials, MC99 protects against unexpected costs. For example, if you incur expenses as a result of delays or cancellations or miss a prepaid reservation, have to pay for an extra night at a hotel, you could get reimbursed, up to approx 6,600 USD.
The Montreal Convention also helps passengers who experience problems with checked-in luggage on flights, allowing them to reclaim up to 1,500 USD when bags are damaged, lost, or delayed by the airline.
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